Michael & Son Services Hyattsville

Analyzing the reviews reveals a split sentiment towards Michael & Son Services, with both commendations and criticisms.Positive Experiences: - Many reviews commend the technicians for being professional, courteous, and knowledgeable. Customers noted specific technicians, such as Mr. James Bailey and Mr. Rakeem Shannon, for their thorough explanations and effectiveness in resolving issues. Revi... Read more

Analyzing the reviews reveals a split sentiment towards Michael & Son Services, with both commendations and criticisms.Positive Experiences: - Many reviews commend the technicians for being professional, courteous, and knowledgeable. Customers noted specific technicians, such as Mr. James Bailey and Mr. Rakeem Shannon, for their thorough explanations and effectiveness in resolving issues. Reviews mentioned quick responses and timely arrivals for scheduled appointments as strong points. - Customers appreciated the transparency provided by technicians during service visits, where detailed explanations about options and recommendations were given. This contributed to a feeling of trust and professionalism among some clients.Negative Feedback: - A recurring theme in negative reviews concerns unexpected pricing. Customers frequently mentioned feeling misled about initial diagnostic fees that escalated significantly once the technician arrived, with some stating they felt scammed by the pricing structure. - Complaints about high costs of service were common, with several users mentioning that prices are exorbitant compared to competitors and feeling that the quality of service did not justify the cost. Many responses indicated that while the work was done competently, the monetary value was not perceived as fair. - Additionally, there are numerous reports of poor customer service experiences, including unprofessional conduct from technicians, lack of follow-up, and feelings of negligence when issues arose. Instances of technicians not being prepared for the job or failing to address customer concerns effectively compounded this negative sentiment.Overall Assessment: Michael & Son Services shows an honest dedication to service quality, as inferred from the positive reviews; however, the inconsistency in customer experiences Read less