Lewrose Plumbing And Drain Cleaning

The reviews reflect a polarized viewpoint on Lewrose Plumbing And Drain Cleaning. Positive experiences predominantly revolve around quick response times in emergencies, like water heater replacements, and effective solutions provided by some technicians. Customers appreciate professionalism in specific instances and express gratitude towards technicians who have demonstrated patience and persisten... Read more

The reviews reflect a polarized viewpoint on Lewrose Plumbing And Drain Cleaning. Positive experiences predominantly revolve around quick response times in emergencies, like water heater replacements, and effective solutions provided by some technicians. Customers appreciate professionalism in specific instances and express gratitude towards technicians who have demonstrated patience and persistence when navigating warranty claims. Conversely, a substantial number of negative reviews focus on customer service issues, including technicians arriving late or not showing up at all, coupled with a lack of communication regarding delays. Customers have reported frustration with technicians failing to adequately assess plumbing issues, leading to misdiagnosis and ineffective repairs. Common sentiments include a grievance against poor follow-up, where promised callbacks or service do not occur, further compounding customers' dissatisfaction. Rude behavior from company representatives has been highlighted, leading to a perception of unprofessionalism that leaves customers feeling disrespected and undervalued. Furthermore, several reviews underscore repeated failures to complete jobs satisfactorily, leading to additional costs for customers who seek second opinions or hires from other contractors after poor experiences with Lewrose. In summary, while there are commendable aspects to the service provided by Lewrose Plumbing And Drain Cleaning, the emphasis remains heavily on the negative customer experiences, particularly in areas of reliability, communication, and professionalism. The significant number of complaints indicates a pressing need for improvement in service consistency and customer engagement strategies. Read less