Definitive Plumbing & Heating

The majority of reviews emphasize the professionalism and reliability of the technicians at Definitive Plumbing & Heating. Customers frequently commend the technicians for their promptness, courtesy, willingness to explain the repair process, and their attention to detail. This indicates a strong emphasis on customer service and a customer-first attitude, which is appreciated by many reviewers. Th... Read more

The majority of reviews emphasize the professionalism and reliability of the technicians at Definitive Plumbing & Heating. Customers frequently commend the technicians for their promptness, courtesy, willingness to explain the repair process, and their attention to detail. This indicates a strong emphasis on customer service and a customer-first attitude, which is appreciated by many reviewers. The high praise for technicians such as Keon and Hines suggests that personal interactions can significantly enhance the client's experience and trust in the company. However, the reviews also reveal significant areas of concern, particularly in relation to customer service over the phone and how estimates are communicated. One customer experienced a rude response when seeking clarification on a quote, leading them to cancel their follow-up service. Additionally, dissatisfaction is expressed regarding the opacity of pricing, with one customer feeling that the quoted price for a simple job was exorbitant and not itemized. This raises concerns about transparency in their pricing strategy and may lead to potential clients feeling hesitant to proceed with their services. Some customers also mention a sense of frustration regarding initial service fees when no resolution was provided during the technician Read less