CW Heating & Air Conditioning

In reviewing the comments regarding CW Heating & Air Conditioning, it becomes clear that there are two distinct camps of sentiment among clients. Positive reviews frequently commend Craig for being responsive, professional, and knowledgeable. Customers express gratitude for prompt service, particularly in times of urgency, often noting that their problems were resolved efficiently. Many customer... Read more

In reviewing the comments regarding CW Heating & Air Conditioning, it becomes clear that there are two distinct camps of sentiment among clients. Positive reviews frequently commend Craig for being responsive, professional, and knowledgeable. Customers express gratitude for prompt service, particularly in times of urgency, often noting that their problems were resolved efficiently. Many customers expressed satisfaction with their service outcomes and have recommended CW to others based on the quality of work and helpfulness during repairs and installations. Specific positive mentions include a willingness to explain issues thoroughly, reasonable pricing, and excellent customer service, creating feelings of trust even amidst negative reviews. Contrastingly, negative reviews are rife with allegations of poor communication and unprofessional behavior. Customers report instances of non-responsiveness, delays in completing work, and failure to provide proper documentation for the services rendered. Several reviews also raise red flags regarding Craig's licensing status, with multiple reviewers expressing skepticism about his qualifications and the legitimacy of his claims. Issues with billing practices are also common, including accusations of overcharging for services and inadequate invoicing that lacks detailed breakdowns of costs. Furthermore, the distress caused by unaddressed service issues left many customers feeling frustrated and distrustful, leading to the assertion that CW Heating & Air Conditioning may lack the reliability and professionalism needed in a service provider. Overall, while CW Heating & Air Conditioning has its supporters who vouch for its capabilities and customer service, there is a significant concern among equally vocal critics about the reliability, professionalism, and communication of the company. This dichotomy highlights the need for potential customers to conduct careful research and consider the mixed reviews before making a service decision. Read less