Acme Plumbing & Heating Co

Professionalism is the most discussed dimension and shows a mixed picture: several reviewers praised Stanley and other plumbers for being courteous, communicative, and tidy, but one reviewer had a significant negative experience involving a no-show, unreachable office staff, and zero follow-up callback — a serious professionalism failure. Project completion is similarly split: most jobs appear t... Read more

Professionalism is the most discussed dimension and shows a mixed picture: several reviewers praised Stanley and other plumbers for being courteous, communicative, and tidy, but one reviewer had a significant negative experience involving a no-show, unreachable office staff, and zero follow-up callback — a serious professionalism failure. Project completion is similarly split: most jobs appear to have been completed satisfactorily, but one reviewer explicitly stated the plumber 'did half the job' and required a costly callback, which meaningfully drags the score down. Pricing feedback is generally positive, with multiple reviewers noting fair or reasonable costs and one dramatic example of a $106.97 fix versus a competitor's $6,000 quote, though one reviewer called them 'very expensive,' preventing a higher score. Experience scores moderately well, with evidence of solid technical problem-solving and helpful guidance, but the incomplete job and the mess left behind in one review temper confidence. Overall, this contractor shows genuine strengths but has documented failures in reliability and follow-through that cannot be ignored. Read less