Zepp Plumbing & Heating

Professional Competence: Many customers commend the skill level and professionalism of the technicians, particularly Eddie and Sean. Reviewers noted their ability to handle complex issues efficiently and their friendly demeanor during service calls, often highlighting that they provided helpful advice and thorough explanations of services performed.Response Time: Several reviews praised Zepp Plumb... Read more

Professional Competence: Many customers commend the skill level and professionalism of the technicians, particularly Eddie and Sean. Reviewers noted their ability to handle complex issues efficiently and their friendly demeanor during service calls, often highlighting that they provided helpful advice and thorough explanations of services performed.Response Time: Several reviews praised Zepp Plumbing & Heating for their quick response times, especially in emergencies, which often resulted in a positive customer experience. Reviewers appreciated how fast they were able to schedule appointments and how technicians arrived on time, sometimes even earlier than expected.Service Reliability Issues: A considerable number of reviews report significant issues with reliability. Customers described experiences of missed appointments without notification, leading to frustration over wasted time and the need to take off work. This negative aspect heavily impacted the overall sentiment for those who faced it.High Prices: Pricing emerged as a recurring concern among reviewers. Several customers expressed shock at the high rates charged for services, with some stating they felt "ripped off." Though some acknowledged the quality of service, they felt that good workmanship should not come at such exorbitant prices. A few reviews detailed issues regarding lack of upfront pricing or estimates, leading to dissatisfaction after jobs were completed.Customer Service Responses: The management's reaction to critical feedback varied among customers. Although some customers recounted positive communication from the owner, including calls following negative experiences, others felt dismissed or unvalued when sharing their concerns. This inconsistency contributes to mixed feelings about the company Read less