Wrf & Son Plumbing & Heating Inc

WRF & Son Plumbing demonstrates strong professionalism and technical expertise across most reviews, with consistent praise for punctuality, politeness, and skilled workmanship. However, the company is significantly hampered by recurring complaints about front-desk rudeness (4 explicit mentions) and serious project completion failures, particularly involving water main repairs that caused ongoing b... Read more

WRF & Son Plumbing demonstrates strong professionalism and technical expertise across most reviews, with consistent praise for punctuality, politeness, and skilled workmanship. However, the company is significantly hampered by recurring complaints about front-desk rudeness (4 explicit mentions) and serious project completion failures, particularly involving water main repairs that caused ongoing basement leaks and poor follow-up service. Pricing is generally viewed as fair and reasonable, though some customers report concerns about warranty coverage and unexpected charges. The company's long-term customer base and emergency responsiveness are notable strengths, but unresolved structural issues with customer service and accountability prevent a higher overall score. Read less