Wrf & Son Plumbing & Heating Inc

The reviews highlight a stark contrast in customer satisfaction with Wrf & Son Plumbing & Heating Inc. On the positive side, several customers share appreciation for the professionalism, promptness, and the quality of work performed by the technicians. There's specific praise for friendly interactions, thorough explanations, and the competence of workers, particularly highlighting individual emplo... Read more

The reviews highlight a stark contrast in customer satisfaction with Wrf & Son Plumbing & Heating Inc. On the positive side, several customers share appreciation for the professionalism, promptness, and the quality of work performed by the technicians. There's specific praise for friendly interactions, thorough explanations, and the competence of workers, particularly highlighting individual employees like Emory. One customer even noted exceptional service during a well pump installation, indicating that the company can indeed meet and exceed expectations in some casos. Conversely, a significant number of reviews illuminate severe flaws in service delivery that comprise issues including poor communication, lack of accountability for mistakes, and unsatisfactory follow-up regarding complaints. Several customers express frustration over having their concerns dismissed or not addressed adequately, experiencing damages due to hurried or careless work, and a general lack of responsiveness from the company when problems arise. Particularly alarming is the mention of an ongoing leak due to inadequate sealing from prior work and being left in a precarious situation with deadlines that did not accommodate their needs. There is also evidence of inconsistency in product quality and warranty service, as one customer indicated dissatisfaction with the life expectancy of a water heater, raising concerns about the reliability of the products Wrf & Son uses. This aspect, coupled with the frustrations surrounding a major event cancellation, suggests organizational issues that may be contributing to negative customer experiences. Overall, while Wrf & Son Plumbing & Heating Inc has a foundation of capable professionals who deliver excellent service, a noticeable lack of operational consistency and responsiveness appears to be affecting their reputation significantly. Customers seeking reliable plumbing services might want to proceed with caution and ensure clear communication regarding expectations and guarantees. Read less