Watson

Over the last month, feedback about Watson's Plumbing & Heating clearly indicates a divide between customers who reported satisfactory service and those who felt pressured or overcharged. Common themes arise in several key areas:Pricing Concerns: A substantial number of reviews convey a strong sentiment of being overcharged for services rendered. Customers frequently expressed frustration with the... Read more

Over the last month, feedback about Watson's Plumbing & Heating clearly indicates a divide between customers who reported satisfactory service and those who felt pressured or overcharged. Common themes arise in several key areas:Pricing Concerns: A substantial number of reviews convey a strong sentiment of being overcharged for services rendered. Customers frequently expressed frustration with the disparity between what they paid and the market value of the work and parts involved. Instances of paid repairs ranging from $6150 for a well pump replacement to $2600 for a hot water heater replacement, alongside claims of minimal labor and cheap parts, paint a concerning picture regarding their pricing practices.Quality of Service: Customers had mixed experiences regarding the quality of the actual work completed. While some reported effective solutions and competent service (e.g., quick repairs of broken lines), other reviews mentioned inadequate or incomplete jobs, leading to additional problems like water leaks or needing further repairs.Communication Issues: Customers expressed disappointment over the lack of follow-up and responsiveness from the business. Complaints were noted about phone calls going unreturned, particularly after addressing concerns over pricing and service dissatisfaction.Customer Experience: Several reviews illustrate a sentiment of feeling taken advantage of, particularly among vulnerable customers (e.g., those without immediate knowledge or options, such as a spouse being away). This indicates a potential need for improved ethical standards and transparency in interactions with clients.Mixed Reliability: While some reviews highlighted reliable and timely service for urgent situations, others cast doubt on their claims of professionalism with reports of sloppy clean-ups after installations and a lack of thoroughness in completing jobs to customers' satisfaction. In conclusion, the overall sentiment surrounding Watson's Plumbing & Heating is predominantly negative, marked by complaints of high prices coupled with inadequate service quality and poor communication. While there are glimmers of effective service, the consistent feedback pointing to issues with ethical practices and customer treatment may deter future clients unless addressed comprehensively by the company. Read less