Stillwell Plumbing

The reviews reflect an overwhelmingly negative sentiment towards Stillwell Plumbing, highlighting several critical areas of dissatisfaction:Communication Breakdown: A recurring issue among reviewers is poor communication from Stillwell Plumbing. Many customers reported long waiting periods without updates or answers, confusing interactions regarding service orders, and overall unresponsiveness. Fo... Read more

The reviews reflect an overwhelmingly negative sentiment towards Stillwell Plumbing, highlighting several critical areas of dissatisfaction:Communication Breakdown: A recurring issue among reviewers is poor communication from Stillwell Plumbing. Many customers reported long waiting periods without updates or answers, confusing interactions regarding service orders, and overall unresponsiveness. For instance, one customer experienced a two-week wait without acknowledgment, while another felt ignored after numerous attempts to clarify their service needs.Appointment Scheduling Issues: Delays in service appointments are frequently mentioned. Customers expressed frustration over lengthy and inconvenient scheduling windows, with some instances of technicians arriving significantly late, or not at all. One review described an appointment window of 12-4 PM, with the technician arriving at 4:15 PM only to cancel; another reviewer encountered multiple reschedules, resulting in lost time and no work completed.Quality of Work Performed: Many reviews indicate discontent with the quality of the repairs attempted or completed by Stillwell. Several customers reported that the work done was ineffective or led to recurring issues shortly after service. Instances of plumbing issues not being resolved effectively, leading to further complications, were noted repeatedly.Perceived Lack of Professionalism: Reviewers described instances where technicians seemed unprepared or uninformed about the job at hand, contributing to a frustrating service experience. One reviewer recounted a technician needing to leave for parts that should have been prepared ahead of time, while another mentioned a technician's smoking breaks delaying the work.Customer Service Complaints: Feelings of being mistreated or disrespected by customer service representatives were prevalent. Customers reported feeling that they were being accused or brushed aside when they sought help or clarification regarding their service issues.Trust and Accountability Issues: A significant number of reviews indicated a breach of trust, with customers feeling taken advantage of concerning charges or needing to pay additional fees for work they believed should have been covered. This included reports of "diagnostic fees" for previously hired work that remained unresolved due to the quality and execution of the repairs. In conclusion, the sentiment analysis indicates that Stillwell Plumbing is perceived negatively by its customers, largely due to a combination of inefficient communication, scheduling mishaps, poor workmanship, and inadequate customer service. The cumulative effect of these complaints suggests a deeply ingrained systemic issue within the company that may deter potential clients and foster a lack of trust among current customers. Read less