RE Robertson Plumbing & Heating

R.E. Robertson earns strong marks for professionalism in the majority of reviews, with repeated praise for friendly, courteous, and punctual technicians — particularly Jake, Keith, Roderick, and others named by satisfied customers. Pricing is generally viewed as reasonable and fair, though one notable outlier cited a $250 charge for a service typically costing $90, and a long-tenured customer fe... Read more

R.E. Robertson earns strong marks for professionalism in the majority of reviews, with repeated praise for friendly, courteous, and punctual technicians — particularly Jake, Keith, Roderick, and others named by satisfied customers. Pricing is generally viewed as reasonable and fair, though one notable outlier cited a $250 charge for a service typically costing $90, and a long-tenured customer felt overcharged for a mixing valve installation, pulling the pricing score down from what would otherwise be higher. Project completion is the most mixed dimension: while most jobs are described as completed thoroughly and efficiently, there are credible negative reviews citing abandoned follow-through (a 3-week silence after an assessment, a job cancellation days before start, and a disputed emergency response failure), which meaningfully reduce this score. Experience scores moderately well overall, with several reviews praising technical skill and problem-solving, but offset by serious concerns including an improperly wired water heater that nearly caused a fire, a misdiagnosed plumbing issue, and a collapsed soil pipe attributed to poor original workmanship. Read less