RE Robertson Plumbing & Heating

The recent reviews for R.E. Robertson Plumbing & Heating depict a company experiencing a mix of loyalty and frustration from its longstanding customers. There are positive highlights regarding specific technicians who demonstrate professionalism, prompt service, and effective problem-solving, which have created a loyal customer base over many years. However, these positive feelings are somewhat ov... Read more

The recent reviews for R.E. Robertson Plumbing & Heating depict a company experiencing a mix of loyalty and frustration from its longstanding customers. There are positive highlights regarding specific technicians who demonstrate professionalism, prompt service, and effective problem-solving, which have created a loyal customer base over many years. However, these positive feelings are somewhat overshadowed by serious concerns regarding communication, service delays, and poor handling of emergency situations. Several customers expressed disappointment when expectations were not met, particularly in urgent circumstances that required immediate attention. Issues ranged from subpar workmanship to lack of follow-up on important repairs. Overall, while there are commendable instances of service quality, growing complaints suggest a need for improvement in communication and responsiveness during emergencies. Read less