Overview of Company Customer Sentiment Analysis in May
Both reviews are negative and paint a concerning picture of this contractor. Professionalism is severely undermined by a failure to return calls for two days in one review, and in the second review the owner changed the scope of work mid-job after the customer had already arranged for someone to be home. Project completion is critically damaged by the second review, which describes an incomplete j... Read more
Both reviews are negative and paint a concerning picture of this contractor. Professionalism is severely undermined by a failure to return calls for two days in one review, and in the second review the owner changed the scope of work mid-job after the customer had already arranged for someone to be home. Project completion is critically damaged by the second review, which describes an incomplete job, a refusal to perform the advertised service, and a failure to properly reconnect the sink drain after the work attempt. Pricing concerns are significant, as the customer was charged $265 for approximately 30 minutes of unsuccessful work. The only partial positive note is that the first reviewer acknowledged the contractor is 'usually very responsive,' suggesting some inconsistency rather than uniform failure, but this does not meaningfully offset the serious issues raised. Read less