Polar Plumbing

The review set is small, spans over a decade, and presents a deeply mixed picture. The most recent and detailed review (2024) is strongly positive across all dimensions — praising Lance's responsiveness, fair pricing, punctuality, and clean workmanship — and carries the most recency weight. However, this is counterbalanced by serious negative reviews: one describes a catastrophic failure where... Read more

The review set is small, spans over a decade, and presents a deeply mixed picture. The most recent and detailed review (2024) is strongly positive across all dimensions — praising Lance's responsiveness, fair pricing, punctuality, and clean workmanship — and carries the most recency weight. However, this is counterbalanced by serious negative reviews: one describes a catastrophic failure where the contractor never ordered parts, left a water heater to burst, and went completely unresponsive; another describes a contractor who installed the wrong faucet and repeatedly failed to return to correct it. Project completion is the most damaged dimension, with two explicit failures to follow through. Professionalism scores are similarly split, with one reviewer praising punctuality and communication and two others describing chronic unresponsiveness. The 2012 review mentioning a surprise bill introduces a pricing concern, though it is vague and very old. Read less