Petro Home Services

Petro Home Services presents a deeply split profile across its large review base. On the positive side, individual technicians and sales representatives — particularly named staff like Kelly Bachur, Mark Londer, Dylan Oehlke, and various field techs — are frequently praised as professional, knowledgeable, courteous, and efficient, driving the experience and professionalism scores upward. Howev... Read more

Petro Home Services presents a deeply split profile across its large review base. On the positive side, individual technicians and sales representatives — particularly named staff like Kelly Bachur, Mark Londer, Dylan Oehlke, and various field techs — are frequently praised as professional, knowledgeable, courteous, and efficient, driving the experience and professionalism scores upward. However, these positives are heavily counterbalanced by a persistent and serious pattern of failures in core service delivery: customers repeatedly report running out of oil despite being on automatic delivery programs, missed and broken appointment windows, multi-hour and multi-day hold times, unresponsive supervisors, and emergency situations left unresolved for vulnerable populations including elderly and disabled customers. Pricing is the single weakest dimension, with dozens of detailed complaints across many years citing oil prices 30–66% above market rates, hidden fees, billing errors, and deceptive contract practices. Project completion scores reflect a mixed record: installations when completed are often praised, but service call follow-through, warranty honoring, and delivery reliability are chronic failure points that significantly drag this dimension down. Read less