O’Neill Plumbing & Heating

O'Neill Plumbing shows a genuinely mixed track record across its review history. Professionalism scores moderately well — many reviewers praise responsiveness, punctuality, and honest communication — but is dragged down by two notable failures: one instance of stringing a customer along before refusing the job entirely, and one case where the owner refused to correct deficient work. Project co... Read more

O'Neill Plumbing shows a genuinely mixed track record across its review history. Professionalism scores moderately well — many reviewers praise responsiveness, punctuality, and honest communication — but is dragged down by two notable failures: one instance of stringing a customer along before refusing the job entirely, and one case where the owner refused to correct deficient work. Project completion is the most concerning dimension: two reviews explicitly describe work that failed shortly after completion (a toilet leak that cost $300 extra on a water bill, a drain clog that returned within a day), and one serious case where a water heater installation was incomplete and caused downstream HVAC damage that the owner refused to remedy. Pricing is a relative bright spot, with multiple reviewers citing fair and transparent costs, though the $250 charge for shoddy work tempers that score. Experience is similarly mixed — older reviews describe skilled, knowledgeable work and even proactive advice that saved customers money, but the AquaTherm installation failure and recurring repair failures suggest inconsistent technical execution. Read less