North River Plumbing & Gas

Arthur and North River Plumbing receive strong praise across multiple reviews for responsiveness, professionalism, and technical knowledge — including answering calls at 3:30 AM and 6:30 AM on weekends, arriving promptly, and diagnosing issues quickly. However, two serious and detailed negative reviews (2018 and 2021) describe significant billing disputes where the final charges were dramaticall... Read more

Arthur and North River Plumbing receive strong praise across multiple reviews for responsiveness, professionalism, and technical knowledge — including answering calls at 3:30 AM and 6:30 AM on weekends, arriving promptly, and diagnosing issues quickly. However, two serious and detailed negative reviews (2018 and 2021) describe significant billing disputes where the final charges were dramatically higher than quoted, with no receipts or time sheets provided and aggressive responses when customers questioned the bills. These pricing complaints are specific, credible, and consistent with each other, which substantially drags down the pricing dimension and raises concerns about transparency. Project completion is generally positive but is tempered by one reviewer noting that a grill worked on by Arthur did not function properly after the job. The majority of positive reviews are older than 12 months, with only one review from the past 12 months, which limits confidence in the current state of the business. Read less