North River Plumbing & Gas

North River Plumbing & Gas has garnered mixed reviews over the past month. Many customers have praised Arthur for his professionalism, efficiency, and knowledgeable service, particularly in emergency situations. However, there are serious complaints regarding pricing transparency, with several customers feeling overcharged and misled about costs, leading to frustrations and negative sentiments. Wh... Read more

North River Plumbing & Gas has garnered mixed reviews over the past month. Many customers have praised Arthur for his professionalism, efficiency, and knowledgeable service, particularly in emergency situations. However, there are serious complaints regarding pricing transparency, with several customers feeling overcharged and misled about costs, leading to frustrations and negative sentiments. While some appreciate the prompt and friendly service, a substantial portion of the feedback highlights a concerning lack of accountability related to billing and communication, resulting in strong recommendations to avoid the company. In a detailed sentiment analysis, it is clear that North River Plumbing & Gas, particularly represented by Arthur, is recognized for its responsiveness and quality of service during emergencies. Positive reviews underscore Arthur's reliability, friendliness, and ability to resolve plumbing issues efficiently, often in timely manners. Customers have expressed satisfaction with the work performed, noting Arthur's helpfulness in providing additional tips, which often goes beyond typical customer service. Conversely, the more critical reviews shed light on significant concerns regarding the company's pricing practices. Multiple customers reported being quoted significantly lower prices than what they ultimately faced on their bills, leading to feelings of distrust and accusations of dishonest billing practices. Reviewers who experienced these issues frequently used strong language to describe their dissatisfaction, stating that they felt taken advantage of and stolen from. The lack of transparency regarding receipts and itemized billing was a recurring issue, with many feeling that they were not given the appropriate documentation to justify the costs. The common findings indicate a divide between customers experiencing satisfactory service and those encountering negative billing issues. While Arthur's personal customer service skills have earned him positive attention, the financial practices of North River Plumbing & Gas present a troubling pattern that significantly affects customer trust. Hence, while some users express gratitude and recommend the services, others firmly advise against utilizing the company's services based on their distressing experiences. Read less