Murray’s Plumbing and Heating

Murray's Plumbing and Heating receives overwhelmingly negative reviews across all four scored dimensions, with a small but consistent cluster of positive experiences preventing scores from reaching the floor. Professionalism is severely damaged by repeated accounts of rude technicians, an owner who curses at and hangs up on customers, a dismissive receptionist, and technicians who appear to priori... Read more

Murray's Plumbing and Heating receives overwhelmingly negative reviews across all four scored dimensions, with a small but consistent cluster of positive experiences preventing scores from reaching the floor. Professionalism is severely damaged by repeated accounts of rude technicians, an owner who curses at and hangs up on customers, a dismissive receptionist, and technicians who appear to prioritize collecting the home warranty dispatch fee over performing actual work. Pricing is one of the most damning dimensions: numerous reviewers independently documented specific line-item markups — permits quoted at $150 when the county charges $35, expansion tanks at $300 when retail cost is $40 — constituting a clear and documented pattern of price gouging. Project completion is critically low, with many reviewers reporting that jobs were left unfinished, that problems worsened after service, that callbacks were ignored for months, and that work was deliberately misdiagnosed to avoid completion. Technical experience scores marginally higher only because a handful of reviewers (often citing specific technicians like Al, Jeremy, Ray Sr., or George on good days) reported competent and knowledgeable service, but this is far outweighed by accounts of misdiagnosis, improper repairs causing flooding, and technicians who lacked basic trade knowledge. Read less