Michael & Son Services Baltimore

Michael and Son presents a deeply split picture: a large volume of positive reviews praising individual technicians as professional, knowledgeable, and courteous is counterbalanced by a substantial and detailed body of negative reviews citing price gouging, hidden fees, no-shows, poor communication, and incomplete or failed work. Pricing is the weakest dimension by far, with numerous reviewers acr... Read more

Michael and Son presents a deeply split picture: a large volume of positive reviews praising individual technicians as professional, knowledgeable, and courteous is counterbalanced by a substantial and detailed body of negative reviews citing price gouging, hidden fees, no-shows, poor communication, and incomplete or failed work. Pricing is the weakest dimension by far, with numerous reviewers across multiple years describing charges they considered wildly excessive — including quotes of $990 for two light switches, $1,700 for two breakers, $570 for a drain snake, and $335 for under 10 minutes of work — alongside complaints about dispatch fees that do not apply toward repairs and aggressive upselling. Project completion is also significantly impaired by credible accounts of abandoned jobs, warranty work ignored for weeks or months, failed inspections due to the company's own installation errors, and a no-show pattern that affected multiple reviewers. Professionalism scores moderately because many individual technicians are praised, but the company-level behavior — including rude customer service staff, technicians who walked off jobs, and a pattern of not honoring appointments — drags the score down considerably. Experience scores similarly mixed: many techs are described as skilled and thorough, but multiple reviews describe technicians who misdiagnosed problems, recommended unnecessary replacements, or left jobs unresolved that other companies fixed quickly and cheaply. Read less