Michael & Son Services Baltimore

Michael & Son Services in Baltimore has garnered a mixed sentiment from customers over the past month, balancing positive and negative experiences. Many reviews praise the professionalism and efficiency of technicians such as Bahram, John, and Junior, who are commended for their knowledge, friendliness, and effective problem-solving skills. Quick response times and thorough service have been highl... Read more

Michael & Son Services in Baltimore has garnered a mixed sentiment from customers over the past month, balancing positive and negative experiences. Many reviews praise the professionalism and efficiency of technicians such as Bahram, John, and Junior, who are commended for their knowledge, friendliness, and effective problem-solving skills. Quick response times and thorough service have been highlighted positively. However, a significant number of reviews criticize the company's pricing practices, perceived dishonesty, and poor customer service, especially regarding billing practices and follow-up communication. Customers report feeling frustrated by high costs for minor services and have expressed disappointment over unfulfilled emergency service commitments. Overall, while the quality of individual technicians tends to shine, systemic issues related to pricing and customer service have left many customers feeling dissatisfied. Read less