Level Home Services

Horizon (formerly Level Home Services) demonstrates strong professionalism and technical expertise, with technicians consistently praised for punctuality, courtesy, and knowledge. However, the company is significantly hampered by persistent pricing concerns spanning over a decade, with numerous customers reporting predatory quotes, inflated labor rates, and aggressive upselling tactics—particula... Read more

Horizon (formerly Level Home Services) demonstrates strong professionalism and technical expertise, with technicians consistently praised for punctuality, courtesy, and knowledge. However, the company is significantly hampered by persistent pricing concerns spanning over a decade, with numerous customers reporting predatory quotes, inflated labor rates, and aggressive upselling tactics—particularly targeting seniors and emergency situations. Project completion is generally solid, though some older reviews flag scheduling failures and abandoned follow-ups. The stark contrast between recent 5-star reviews (mostly 2025) and older 1-star reviews citing pricing abuse suggests either genuine company improvement or potential review manipulation. Read less