Len The Plumber Heating & Air

A significant number of reviews cite outrageously high prices as a common theme, with customers reporting costs considerably above the industry standard for similar services. Customers often express feelings of being overcharged or taken advantage of, particularly in situations involving emergency repairs or when they felt pressured to make immediate decisions without clarity on pricing. The recur... Read more

A significant number of reviews cite outrageously high prices as a common theme, with customers reporting costs considerably above the industry standard for similar services. Customers often express feelings of being overcharged or taken advantage of, particularly in situations involving emergency repairs or when they felt pressured to make immediate decisions without clarity on pricing. The recurring phrase "I feel robbed" encapsulates the sentiment of many who were caught off guard by the bills they received, with service quotes as high as $1,200 for relatively simple jobs. Communication issues also emerge as a prominent concern. Numerous reviewers reported that Len The Plumber failed to arrive for scheduled appointments or provided inadequate communication regarding delays or cancellations. Many customers felt left in the dark, leading to elevated frustrations, particularly when they rearranged their schedules to accommodate service windows. While several customers praised individual technicians for their professionalism, knowledge, and friendliness, these positive remarks are frequently tempered by dissatisfaction with the company's overall customer service and management practices. It appears that while the technicians often perform competently, the operational side of the company struggles to meet expectations for timely service delivery and effective communication. Moreover, unresolved issues post-service led many to question the company's commitment to customer satisfaction, as several instances of call backs resulted in no remedy, further aggravating the situation for customers already frustrated by their initial experience. Ultimately, there is a significant divergence between the perceived quality of service from individual technicians and the organizational practices of Len The Plumber Heating & Air. The lack of response to complaints, high service fees, and billing irregularities are pervasive qualms found in many reviews, leading to an overall recommendation to seek alternative plumbing services for more reliable and transparent solutions. Read less