Ken Griffin Plumbing Services

Ken Griffin Plumbing shows strong technical competence and skilled plumbers (81.5 experience score), with many customers praising individual technicians like George, Ben, and Lance for quality workmanship. However, the company is significantly hampered by inconsistent professionalism (76.5), particularly poor office responsiveness, communication failures, and documented instances of rude behavior ... Read more

Ken Griffin Plumbing shows strong technical competence and skilled plumbers (81.5 experience score), with many customers praising individual technicians like George, Ben, and Lance for quality workmanship. However, the company is significantly hampered by inconsistent professionalism (76.5), particularly poor office responsiveness, communication failures, and documented instances of rude behavior from management (Kathy Griffin). Pricing is a major weakness (62.0), with numerous complaints about high charges, lack of upfront quotes, hidden fees, and dramatic price increases post-acquisition by HomeServe in 2022. Project completion issues (72.0) include delayed follow-ups, incomplete work, and unmet promises. The company's decline correlates strongly with the 2022 ownership change. Read less