Overview of Company Customer Sentiment Analysis in January
The recent reviews for Johnny Rooter Services present a predominantly negative sentiment, with multiple customers expressing dissatisfaction regarding the quality of service and the pricing practices. Customers have reported overcharging, inadequate repair work leading to further damage, and poor customer service, including unresponsive communication. There is a strong sentiment of frustration and... Read more
The recent reviews for Johnny Rooter Services present a predominantly negative sentiment, with multiple customers expressing dissatisfaction regarding the quality of service and the pricing practices. Customers have reported overcharging, inadequate repair work leading to further damage, and poor customer service, including unresponsive communication. There is a strong sentiment of frustration and distrust, with several reviewers warning potential customers to avoid using this company due to their experiences of being misled or overcharged. Read less
Overview of Company Customer Sentiment Analysis in January
The reviews of Johnny Rooter Services reveal significant recurring themes that paint a concerning picture of the company. Customers consistently cite overcharging as a major issue, with reports of inflated quotes for simple repairs while less expensive solutions were available from other competitors. For instance, one customer was quoted $5,000 for work that another plumber completed for just $100... Read more
The reviews of Johnny Rooter Services reveal significant recurring themes that paint a concerning picture of the company. Customers consistently cite overcharging as a major issue, with reports of inflated quotes for simple repairs while less expensive solutions were available from other competitors. For instance, one customer was quoted $5,000 for work that another plumber completed for just $100. Additionally, there are claims of inadequate service quality, as customers have described repairs that either failed shortly after completion or were performed inadequately, leading to further damage and the need for additional repairs. One reviewer detailed the unsuccessful caulking efforts that led to significant water damage in their home, highlighting the lack of effective workmanship. Another critical area of concern is customer service and reliability. Reviews mention lateness to appointments, poor communication, and an apparent inability to honor service guarantees, further contributing to the feeling of being scammed or misled. The mention of phone numbers not working and reviews referring to them as "con artists" underline a deep level of mistrust among the customers. In summary, potential customers should approach Johnny Rooter Services with caution based on recent reviews, as they indicate a lack of professionalism, transparency, and accountability that has led to widespread dissatisfaction among previous clients. Read less