Overview of Company Customer Sentiment Analysis in January
The reviews for Herb Refrigeration depict a deeply negative sentiment with regard to their services. Customers express serious dissatisfaction and frustration, primarily due to substandard installation practices, poor communication, and significant safety concerns. Many reviewers report catastrophic failures and ongoing issues with the systems installed, highlighting that previous positive experie... Read more
The reviews for Herb Refrigeration depict a deeply negative sentiment with regard to their services. Customers express serious dissatisfaction and frustration, primarily due to substandard installation practices, poor communication, and significant safety concerns. Many reviewers report catastrophic failures and ongoing issues with the systems installed, highlighting that previous positive experiences have drastically changed. A pattern of unprofessional behavior, unreliable service, and lack of accountability emerges clearly from the feedback, leading customers to suggest that potential hires should look elsewhere. Read less
Overview of Company Customer Sentiment Analysis in January
The sentiment surrounding Herb Refrigeration is overwhelmingly negative across multiple reviews. Customers express a consistent frustration with the company's reliability and professionalism. Notably, several reviewers report that the owner and staff often do not show up for scheduled appointments or fail to communicate effectively about delays. This lack of reliability leads to heightened frustra... Read more
The sentiment surrounding Herb Refrigeration is overwhelmingly negative across multiple reviews. Customers express a consistent frustration with the company's reliability and professionalism. Notably, several reviewers report that the owner and staff often do not show up for scheduled appointments or fail to communicate effectively about delays. This lack of reliability leads to heightened frustration, particularly during extreme weather conditions when services are urgently needed. Additionally, many reviews detail serious concerns regarding the installation quality of HVAC systems. Common issues reported include incorrect installations that risk the safety of homes, such as improper electrical connections leading to tripped breakers and potential fire hazards. The installation techniques have reportedly led to significant issues like gaping duct connections, use of inadequate materials, and overall poor workmanship. Witnessed consequences include water pooling due to mismanaged condensation lines and serious damage to finished property as a result of careless operations. Overall, these reviews paint a clear picture of a service that has fallen short of expectations, transforming what was once regarded as a good business into one to be avoided for installations, particularly as safety and warranty protections have been undermined. Many customers are now considering legal action or reporting the company to licensing authorities, signaling a significant decline in trust and reliability within the business reputation. This sentiment suggests that while basic equipment servicing may be acceptable, any duct and system installations pose considerable risk, prompting customers to advise others to proceed with extreme caution. Read less
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