Frank J. Klein & Sons

The reviews depict a landscape of contrasting experiences with Frank J. Klein & Sons. Positive sentiments largely stem from clients who experienced timely and effective service for more serious issues, such as heating system failures and extensive plumbing work. These reviewers commend the company for its knowledgeable staff and efficient procedures. For example, one customer described their heati... Read more

The reviews depict a landscape of contrasting experiences with Frank J. Klein & Sons. Positive sentiments largely stem from clients who experienced timely and effective service for more serious issues, such as heating system failures and extensive plumbing work. These reviewers commend the company for its knowledgeable staff and efficient procedures. For example, one customer described their heating issues being resolved swiftly with a new boiler and hot water heater installed seamlessly. Such experiences emphasize professionalism and competence, with the technicians maintaining cleanliness and consideration for the homeowners' property. Conversely, the negative reviews paint a disconcerting picture, particularly related to a single incident involving a shower and bathtub fixture installation. In this instance, the customer reported significant dissatisfaction with the technician's approach, citing unnecessary damage to pipes and walls, inappropriate language, and failure to correct plumbing problems after intervention. This contributed to feelings of frustration and distrust toward the company. Furthermore, the lack of resolution from management regarding the complaint compounded the negative sentiment. Common themes identified across both positive and negative reviews include:Responsiveness: The company is recognized for its quick response times in emergency situations, particularly with heating breakdowns.Professionalism and Expertise: Positive feedback emphasizes the staff's competence and systematic approach to installed systems, reassuring customers during their service visits.Quality Control Issues: The negative review highlights significant lapses in quality control and communication, particularly concerning the work on less complex tasks.Mixed Customer Service: Experiences with management and follow-up support appear inconsistent, with some customers feeling their concerns were disregarded. In summary, the experiences with Frank J. Klein & Sons vary dramatically, suggesting that while the company excels in larger projects and emergency resolutions, there may be considerable room for improvement in straightforward plumbing jobs and customer relations. This duality is important for potential customers to consider when evaluating their services. Read less