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The overwhelming majority of reviews describe severe, systemic failures across all four dimensions. Professionalism is dragged down by widespread reports of rude technicians, no-shows, missed callbacks, aggressive employees, and deeply dysfunctional customer service — with only a small cluster of positive reviews praising individual technicians by name. Project completion is catastrophically low... Read more

The overwhelming majority of reviews describe severe, systemic failures across all four dimensions. Professionalism is dragged down by widespread reports of rude technicians, no-shows, missed callbacks, aggressive employees, and deeply dysfunctional customer service — with only a small cluster of positive reviews praising individual technicians by name. Project completion is catastrophically low, with dozens of reviews describing abandoned repairs, repeated no-shows, months-long unresolved issues, and jobs left in worse condition than before service. Pricing is flagged negatively by multiple reviewers who allege dishonest upselling, inflated quotes, and billing practices that continued after cancellation. Experience scores marginally higher than other dimensions only because a handful of reviewers praised specific technicians as skilled and knowledgeable, but this is vastly outweighed by accounts of misdiagnoses, incorrect parts, damaged equipment, and technicians leaving live wires exposed. The positive reviews are almost entirely about individual named technicians rather than the company as a whole, suggesting isolated competence within a broadly dysfunctional organization. Read less