Constellation Home

The reviews indicate a distressing lack of customer satisfaction with Constellation Home, highlighted by multiple areas of concern:Service Reliability and Quality: A significant number of reviews detail ongoing issues with HVAC systems installed by Constellation, with customers experiencing repeated breakdowns, failures to cool or heat properly, and unsatisfactory resolutions. For instance, one cu... Read more

The reviews indicate a distressing lack of customer satisfaction with Constellation Home, highlighted by multiple areas of concern:Service Reliability and Quality: A significant number of reviews detail ongoing issues with HVAC systems installed by Constellation, with customers experiencing repeated breakdowns, failures to cool or heat properly, and unsatisfactory resolutions. For instance, one customer reported a new HVAC system that "hasn't gone a month without issue," indicating systemic problems with their installations.Customer Service Failures: Many customers have faced long wait times when trying to reach customer service, sometimes exceeding 30 minutes with no resolution. Reports of unresponsive or aggressive staff further amplify dissatisfaction. Customers noted that the company often fails to show up for scheduled appointments, leading to wasted time and frustration for those needing urgent repairs.Communication and Billing Issues: Several reviews reveal confusion and frustration surrounding billing, particularly concerning service contracts. Customers have reported being billed for services after cancellation and difficulty in resolving billing disputes. Complaints about the website and account management reflect a lack of cohesive systems, exacerbating customer frustration.Contrasting Experiences with Technicians: Despite the widespread discontent, several reviews commend specific technicians who delivered excellent service. These positive mentions stand in stark contrast to the overall negative sentiment, suggesting that while individual employees may excel, structural issues within the company overshadow their efforts.Trust and Reputation: The sentiment surrounding the company Read less