Catons Plumbing Drain & Water Cleanup

Catons Plumbing receives overwhelmingly negative reviews across all four dimensions, with pricing being the single most consistent and severe complaint across the entire review set. Dozens of reviewers explicitly describe charges they characterize as outrageous, deceptive, or far above market rate, including extreme material markups, hourly rates exceeding $250-$375, and flat fees for trivial work... Read more

Catons Plumbing receives overwhelmingly negative reviews across all four dimensions, with pricing being the single most consistent and severe complaint across the entire review set. Dozens of reviewers explicitly describe charges they characterize as outrageous, deceptive, or far above market rate, including extreme material markups, hourly rates exceeding $250-$375, and flat fees for trivial work. Project completion is deeply problematic, with numerous accounts of unfinished jobs, repeat visits that failed to resolve the original issue, work that created new damage, and abandoned or ignored callbacks. Professionalism scores are dragged down by widespread reports of rude technicians and managers, no-show appointments without notice, poor communication, and a pattern of management being unresponsive to complaints. Experience scores reflect a recurring pattern of misdiagnosis, incorrect repairs, damage caused during service calls, and dispatching of unqualified or inexperienced technicians to jobs beyond their skill level. The small number of positive reviews (approximately 10 out of 75) praise individual technicians by name and tend to be older or describe straightforward jobs, but they are vastly outnumbered by detailed, specific negative accounts. Read less