Bruce Solomon Plumbing, Heating & Air

Bruce Solomon Plumbing scores strongly on professionalism, with dozens of reviews explicitly praising punctuality, courtesy, communication, shoe covers, and clean work habits across many years and technicians. Experience and workmanship are also well-regarded, with repeated praise for technicians like Danny, Lenny, Billy, and Brad handling complex jobs competently. Project completion is generally ... Read more

Bruce Solomon Plumbing scores strongly on professionalism, with dozens of reviews explicitly praising punctuality, courtesy, communication, shoe covers, and clean work habits across many years and technicians. Experience and workmanship are also well-regarded, with repeated praise for technicians like Danny, Lenny, Billy, and Brad handling complex jobs competently. Project completion is generally solid, with most jobs described as finished correctly, though there are notable failures including a missed appointment with no record kept, an unresolved HVAC issue requiring a competitor to finish the job, and a callback situation where a technician was reportedly unhappy to return. Pricing is the single most damaging dimension: a very large number of reviews — spanning nearly two decades — explicitly describe quotes as dramatically higher than competitors, sometimes double or triple market rates, with multiple reviewers citing specific dollar amounts that were far exceeded by alternative providers. This persistent, well-documented pricing concern significantly pulls down the overall WW Score. Read less