Benjamin Franklin Plumbing of Mount Airy

Benjamin Franklin Plumbing presents a deeply split picture across its review history. On professionalism, many recent reviews praise individual technicians — Josh, Kenny, Sam, Kevin — as punctual, polite, and communicative, but this is significantly offset by multiple older and some recent reviews describing rude attitudes, failed appointments, poor communication, and dismissive office staff. ... Read more

Benjamin Franklin Plumbing presents a deeply split picture across its review history. On professionalism, many recent reviews praise individual technicians — Josh, Kenny, Sam, Kevin — as punctual, polite, and communicative, but this is significantly offset by multiple older and some recent reviews describing rude attitudes, failed appointments, poor communication, and dismissive office staff. Pricing is the most consistently and severely criticized dimension: across multiple independent reviews spanning 2012 to 2025, customers describe quotes that are two to four times competitor prices, refusal to itemize labor and parts, hidden charges, and a service call fee charged even when no work is performed. Project completion is mixed — several reviews confirm jobs were finished well, but there are notable failures including a sewer repair that failed within 18 months, a well tank replacement that did not fix the problem, and an abandoned service call that cost a customer a full day of work. Experience scores moderately well based on recent reviews praising knowledgeable technicians, but is undermined by older accounts of technicians who appeared incompetent or unable to diagnose problems correctly. Read less