Benjamin Franklin Plumbing of Baltimore

All three reviews are strongly negative, painting a consistent picture of a contractor with serious issues across multiple dimensions. Professionalism is the most heavily documented concern, with all three reviewers citing pushy upselling, poor communication, unresponsive management, and dismissive attitudes toward customer concerns. Pricing is flagged in all three reviews as excessive or non-tran... Read more

All three reviews are strongly negative, painting a consistent picture of a contractor with serious issues across multiple dimensions. Professionalism is the most heavily documented concern, with all three reviewers citing pushy upselling, poor communication, unresponsive management, and dismissive attitudes toward customer concerns. Pricing is flagged in all three reviews as excessive or non-transparent, including a $450 charge for incomplete 45-minute work and a $3,300 water heater quote that was never formally delivered. Project completion is poor, with at least one reviewer explicitly stating the job was not fixed and another never receiving a promised estimate. Technical experience appears questionable, with one tech misidentifying the age of a unit and another failing to resolve the issue at all. Read less