Benjamin Franklin Plumbing of Baltimore

The reviews highlight several recurring sentiments and themes that paint a concerning picture of customer experiences with Benjamin Franklin Plumbing of Baltimore.Upselling Tactics: Several customers expressed frustration with technicians attempting to upsell unnecessary services. This created feelings of distrust as individuals felt pressured to purchase additional services or upgrades rather tha... Read more

The reviews highlight several recurring sentiments and themes that paint a concerning picture of customer experiences with Benjamin Franklin Plumbing of Baltimore.Upselling Tactics: Several customers expressed frustration with technicians attempting to upsell unnecessary services. This created feelings of distrust as individuals felt pressured to purchase additional services or upgrades rather than receiving straightforward solutions to their plumbing issues.Poor Communication: Many reviewers mentioned issues with communication, particularly in receiving estimates and follow-ups. One review noted a bizarre experience where the promised estimate was never received despite numerous attempts to contact the company. This lack of responsiveness contributed to a perception of unprofessionalism.Excessive Pricing: There is a strong sentiment regarding the high costs associated with services rendered. One customer cited a charge of $450 for a brief service that was ultimately unsuccessful, contrasting sharply with lower prices offered by other service providers. Reviewers frequently referred to the pricing as excessive, especially in relation to the minimal work done.Service Quality: The overall quality of service was questioned, with multiple users describing situations where their plumbing issues remained unresolved, and they were left seeking help elsewhere. This points to a clear disconnect between promised and delivered service standards.Customer Discontent: The negative tone of the reviews indicates a general dissatisfaction with the customer experience, leading to recommendations for potential clients to avoid using Benjamin Franklin Plumbing and seek other alternatives. In summary, the reviews indicate a pressing need for Benjamin Franklin Plumbing of Baltimore to address communication shortcomings, reevaluate their pricing strategies, and improve the quality of service to regain customer trust and satisfaction. Read less