Aqua Plumbing and Heating Co.

Aqua Plumbing has a strong base of satisfied customers who consistently praise responsiveness, punctuality, and fair pricing, with many reviewers noting same-day or rapid service and reasonable rates. However, the review pool contains several serious negative accounts that significantly temper the overall score — including a flooding repair left incomplete, a clogged drain billed as fixed when i... Read more

Aqua Plumbing has a strong base of satisfied customers who consistently praise responsiveness, punctuality, and fair pricing, with many reviewers noting same-day or rapid service and reasonable rates. However, the review pool contains several serious negative accounts that significantly temper the overall score — including a flooding repair left incomplete, a clogged drain billed as fixed when it was not, a no-show without notification causing a customer to lose a day's pay, and a months-long billing dispute for unresolved work. Project completion is the most penalized dimension because multiple reviews explicitly describe jobs that were not finished correctly on the first visit or were abandoned entirely, which is a critical failure category. Professionalism scores are pulled down by documented instances of condescending attitude, laughing off complaints, and showing up at a home without permission. Pricing scores remain relatively stronger as the majority of reviewers who mentioned cost described it as fair or reasonable, with only one reviewer calling it 'pricey' and one negative outlier involving disputed billing for incomplete work. Read less