American Leak Detection of Maryland

American Leak Detection of South Jersey earns strong marks for professionalism and technical experience, with the vast majority of reviewers praising technicians — particularly Brenden Foster, Louis Cortes, and Brian — for being courteous, thorough, knowledgeable, and punctual. Experience scores are similarly high, with multiple reviewers noting that ALD succeeded where other plumbers and HVAC... Read more

American Leak Detection of South Jersey earns strong marks for professionalism and technical experience, with the vast majority of reviewers praising technicians — particularly Brenden Foster, Louis Cortes, and Brian — for being courteous, thorough, knowledgeable, and punctual. Experience scores are similarly high, with multiple reviewers noting that ALD succeeded where other plumbers and HVAC companies had failed, demonstrating genuine diagnostic skill. However, project completion is meaningfully dragged down by several serious negative reviews: one customer reports the leak was never accurately located and the company refused to honor its 30-day guarantee; another paid $666 and received no service with no refund; a third struggled all summer with an unresolved pool leak and received no callbacks; and a fourth alleges the technician broke a water heater and refused accountability. Pricing receives a mixed score — one reviewer noted significant cost savings enabled by ALD's detection, but others flagged a $500 minimum charge, a disputed $200 additional fee, and a $666 charge for incomplete work, suggesting pricing transparency and value are inconsistent. The overall picture is a company with genuinely skilled and professional technicians but recurring, serious concerns about follow-through, accountability, and billing integrity in complex or insurance-dispatched cases. Read less