ACE AC Heating and Plumbing

The reviews present a deeply mixed picture of this contractor. Positive reviews highlight genuine strengths — Rick is described as personable, knowledgeable, and capable of quick diagnosis, and the company as a whole has been praised for professionalism, punctuality, and fair pricing across multiple service types. However, two serious negative reviews significantly drag down the scores: one desc... Read more

The reviews present a deeply mixed picture of this contractor. Positive reviews highlight genuine strengths — Rick is described as personable, knowledgeable, and capable of quick diagnosis, and the company as a whole has been praised for professionalism, punctuality, and fair pricing across multiple service types. However, two serious negative reviews significantly drag down the scores: one describes an egregious act of pulling a fuse on an AC unit without notice, leaving a family with a small child in a dangerously hot home, and another describes a price quote that was dramatically higher than competitors followed by the owner hanging up on the customer. These incidents are not minor complaints — they reflect serious lapses in professionalism and ethical conduct that cannot be offset by generic praise. The project completion score is tempered by the fuse-pulling incident, which represents a deliberate act of service disruption rather than a completion failure, but still reflects poorly on follow-through and client treatment. Read less