Sila Heating and Air Conditioning

Upon analyzing the shared reviews, several key themes and sentiments emerge:Service Reliability and Communication Issues: A prominent concern among reviewers was the reliability of service appointments and the company's communication. Instances of scheduled visits where technicians did not arrive or failed to inform customers of delays were particularly criticized. This inconsistency caused frustr... Read more

Upon analyzing the shared reviews, several key themes and sentiments emerge:Service Reliability and Communication Issues: A prominent concern among reviewers was the reliability of service appointments and the company's communication. Instances of scheduled visits where technicians did not arrive or failed to inform customers of delays were particularly criticized. This inconsistency caused frustration and complications for customers, as they often had to rearrange their schedules leading to a loss of trust in the company.Pricing Transparency: Pricing was a major point of contention. Some customers noted that quotes for repairs were disproportionately high compared to competitors within the industry, such as the case of a $4,000 estimate which was later resolved by another company for merely $224. Customers raised alarms over what they perceived as aggressive pricing strategies, potentially capitalizing on the confusion and vulnerability of homeowners who lack HVAC knowledge.Quality of Installation: On a positive note, there were significant praises for the quality of installation, particularly for those who had engaged Sila Read less