Ruth Plumbing, Heating & Cooling

The reviews portray a company that excels in delivering high-quality plumbing and HVAC services, with many customers reporting successful outcomes and value for money. Customers consistently appreciate prompt responses during emergencies, often highlighting Ephrem for his skill and professionalism. Positive aspects include timely arrival, thorough diagnostics, and effective problem resolution. Co... Read more

The reviews portray a company that excels in delivering high-quality plumbing and HVAC services, with many customers reporting successful outcomes and value for money. Customers consistently appreciate prompt responses during emergencies, often highlighting Ephrem for his skill and professionalism. Positive aspects include timely arrival, thorough diagnostics, and effective problem resolution. Conversely, there are significant complaints about communication and service failures. A few reviews cited instances of missed appointments without any notification, leading to frustration and disappointment among customers. The dissatisfaction heightened with reports of exorbitant charges for specific diagnostic tests that diverged significantly from competitor pricing. The language barrier experienced by some customers was also a contributing factor to misunderstandings. Overall, while the majority of the feedback leans positive, indicating good service and competent technicians, the areas of missed communication and inconsistent service quality suggest that Ruth Plumbing, Heating & Cooling could benefit from enhanced customer service protocols and more transparent communication practices to improve customer satisfaction further. Read less