Metro Mechanical Services

The sentiment analysis reveals a significant divide in customer experiences with Metro Mechanical Services. Many reviews detail the company's lack of responsiveness and professionalism. Customers criticized Eric for failing to return calls promptly, missed appointments without communication, and a general disregard for customer needs. For instance, one reviewer mentioned that Eric forgot scheduled... Read more

The sentiment analysis reveals a significant divide in customer experiences with Metro Mechanical Services. Many reviews detail the company's lack of responsiveness and professionalism. Customers criticized Eric for failing to return calls promptly, missed appointments without communication, and a general disregard for customer needs. For instance, one reviewer mentioned that Eric forgot scheduled appointments multiple times, which left them without heat during the winter. This unprofessional behavior has led to a loss of trust among previous customers who had otherwise positive experiences years ago. On the other hand, a minority of reviews acknowledged satisfactory service, particularly in terms of effective problem-solving and competitive pricing once contact was made. One customer shared a positive experience where Eric not only identified and repaired an HVAC leak efficiently but also reduced costs. Nevertheless, the predominant sentiment remains negative, with numerous customers warning others against using Metro Mechanical Services due to the apparent unreliability and overall lack of professionalism. Key consistent themes that emerged from the reviews include:Unresponsiveness: Many customers expressed frustration with the difficulty in reaching the company, citing issues with communication and failing to receive callbacks.Missed Appointments: Reviewers frequently reported forgotten appointments and a lack of updates from Eric, leading to significant inconveniences, particularly when urgent HVAC repairs were needed.Professionalism: Customers often described the interactions with Eric as rude or unprofessional, detracting from their overall satisfaction.Quality of Work: While a few clients noted the positive aspects of the work performed, the inconsistency in service delivery (with issues reoccurring shortly after repairs) raises concerns about reliability in the long-term performance of repairs. In summary, while there are some positive feedback points regarding the quality of work when services are rendered, the overwhelming sentiment leans towards caution and dissatisfaction, indicating that many customers would not recommend Metro Mechanical Services. Read less