Day or Night Home & Hearth Services

Several common themes emerge from the reviews detailing the customer's experiences with Day or Night Home & Hearth Services:Poor Communication and Coordination: Multiple reviewers noted that appointments were missed or rescheduled without notice, often leading to substantial gaps in service. Customers expressed frustration over not being contacted proactively to inform them of delays, which was pa... Read more

Several common themes emerge from the reviews detailing the customer's experiences with Day or Night Home & Hearth Services:Poor Communication and Coordination: Multiple reviewers noted that appointments were missed or rescheduled without notice, often leading to substantial gaps in service. Customers expressed frustration over not being contacted proactively to inform them of delays, which was particularly troubling for those who rearranged their schedules to accommodate service visits.Unprofessionalism and Rudeness: A significant number of customers reported rude interactions with staff members, especially the reported behavior of the owner. There are mentions of condescending attitudes, defensiveness in responses to complaints, and even outright hostility when customers sought assistance or clarification regarding services. This lack of customer service etiquette leads to a perception of a culture that does not prioritize customer satisfaction.Technical Competence Issues: While some customers praised the technical skills of individual technicians, others reported incomplete or incorrect work being performed. Issues relating to faulty installations and equipment failures were common, suggesting a lack of thoroughness in service delivery.Accountability and Follow-Through: Many reviewers criticized the company for not taking responsibility for service failures or offering adequate resolutions to issues. There were numerous accounts of management denying problem existence or failure to address customer complaints, which resulted in lost clients and potential legal actions.Inconsistent Experiences: Despite the overwhelming negativity, a few reviews mentioned positive experiences with specific staff members, indicating that some individuals within the company, like certain technicians and sales representatives, did provide satisfactory service. This inconsistency emphasizes the need for better training and quality control within the organization.Financial Concerns and Trust: Several reviewers alluded to feeling overcharged or taken advantage of, particularly regarding diagnostic and service fees without satisfactory service outcomes. Customers expressed concerns about transparency in the company Read less