Benjamin Franklin Plumbing of Silver Spring

This contractor's review profile is overwhelmingly negative across nearly all dimensions, with pricing being the single most consistent and severe complaint across the entire dataset. Professionalism scores slightly higher due to a handful of reviews praising punctuality and courteous technicians, but these positives are heavily outweighed by reports of no-shows, hostile staff, and deceptive billi... Read more

This contractor's review profile is overwhelmingly negative across nearly all dimensions, with pricing being the single most consistent and severe complaint across the entire dataset. Professionalism scores slightly higher due to a handful of reviews praising punctuality and courteous technicians, but these positives are heavily outweighed by reports of no-shows, hostile staff, and deceptive billing practices. Project completion is deeply problematic, with multiple reviews describing recurring failures, abandoned responsibility, shoddy workmanship discovered years later, and refusal to honor callbacks without additional charges. Experience scores are low due to repeated accounts of misdiagnosis, unnecessary repair recommendations, and work that had to be redone by other plumbers at a fraction of the cost. Only 3 reviews out of 25 were genuinely positive, and even some of those noted pricing concerns. Read less