Benjamin Franklin Plumbing of Silver Spring

The majority of reviews for Benjamin Franklin Plumbing of Silver Spring characterize the company as being exploitative with their pricing. Several reviewers specifically mention shock at the high estimates provided for relatively simple jobs, often well above what competitors charge. For instance, many felt that the initial diagnostic fee of $69 or $79 led to inflated final charges that lacked tra... Read more

The majority of reviews for Benjamin Franklin Plumbing of Silver Spring characterize the company as being exploitative with their pricing. Several reviewers specifically mention shock at the high estimates provided for relatively simple jobs, often well above what competitors charge. For instance, many felt that the initial diagnostic fee of $69 or $79 led to inflated final charges that lacked transparency. Customers expressed a consistent frustration regarding unexpected costs, particularly those who paid for services that seemed unnecessary or overly complicated. Additionally, there appears to be a significant lack of follow-up customer service. Several reviewers noted that phone calls went unreturned or that commitments made by the staff were not fulfilled. Issues like promised refunds or warranty information were left unresolved, leading to increased dissatisfaction. Technical competence was also called into question in various reviews. While some customers did praise individual technicians for their professionalism and friendliness, numerous others pointed to instances where work was either improperly done or misdiagnosed, necessitating further repairs shortly after the initial job. For example, several customers explicitly described having to hire other plumbers to fix problems that Benjamin Franklin Plumbing either exacerbated or failed to resolve. A positive note was mentioned about the punctuality of the technicians and their careful approach while working in customers' homes. Yet, this was often overshadowed by claims that professionalism did not translate to quality work. The inconsistency of the service provided Read less