ARS / Rescue Rooter - Laurel

ARS Rescue Rooter presents a deeply polarized review profile. A substantial cluster of recent 2025 reviews praises individual technicians as courteous, punctual, and professional, driving the professionalism score upward. However, a large and detailed body of older reviews — spanning 2016 through 2024 — documents systemic failures including missed appointments, no-shows, and poor dispatcher co... Read more

ARS Rescue Rooter presents a deeply polarized review profile. A substantial cluster of recent 2025 reviews praises individual technicians as courteous, punctual, and professional, driving the professionalism score upward. However, a large and detailed body of older reviews — spanning 2016 through 2024 — documents systemic failures including missed appointments, no-shows, and poor dispatcher communication, which significantly suppresses the professionalism and project completion scores. Pricing is the most critically damaged dimension, with numerous reviewers across multiple years citing price gouging, wildly inflated quotes for parts and labor, bait-and-switch service fees, and charges that were 3x to 10x what competitors quoted for identical work. Experience is mixed: while some technicians are praised as knowledgeable and thorough, a troubling number of reviews describe misdiagnoses, incomplete inspections, and repairs that failed immediately or were never needed — with second-opinion companies routinely finding simple fixes ARS missed or fabricated. Read less