Arctic Plumbing & Air

The reviews for Arctic Plumbing & Air present a highly negative sentiment overall. Multiple customers express frustration regarding high costs, perceived dishonesty, and unprofessional service. While a few positive experiences exist, highlighting courteous technicians and effective repairs, they are overshadowed by numerous complaints of poor diagnostics, repeated issues, and troubling customer se... Read more

The reviews for Arctic Plumbing & Air present a highly negative sentiment overall. Multiple customers express frustration regarding high costs, perceived dishonesty, and unprofessional service. While a few positive experiences exist, highlighting courteous technicians and effective repairs, they are overshadowed by numerous complaints of poor diagnostics, repeated issues, and troubling customer service interactions. The disparities between the performance and pricing expectations also seemed to frustrate many customers, leading to a general lack of trust in the company's practices. In detail, the reviews reveal several common themes:High Costs and Questionable Billing Practices: Several customers voiced concerns about the high prices for services rendered and perceived excessive markups on parts. One reviewer specifically mentioned a bill of $324.93 for a six-minute job, raising questions about transparency in pricing and service approvals.Poor Service and Diagnostics: Numerous reviews reflected dissatisfaction with the services provided. Customers frequently reported that diagnostic assessments were incorrect, leading to unnecessary repeat visits and additional charges. Misdiagnosis concerning leaks and other issues resulted in further work that was, in many instances, completed more effectively by other contractors.Lack of Communication and Reliability: A recurrent theme was the company's poor communication regarding appointment timelines and service delays. Customers noted that technicians were either late or did not inform them of arrival times, leading to feelings of frustration and unprofessionalism. In several instances, the company reportedly did not return calls or follow up when promised.Mixed Experiences with Technicians: Although some reviews highlighted positive interactions with specific technicians, emphasizing their knowledge and courteousness, these experiences were frequently contrasted with instances of unprofessional behavior and comments perceived as dismissive or rude.Repeated Issues with Equipment: Many reviewers mentioned recurring problems after Arctic Plumbing & Air's interventions. Customers noted situations where repairs did not resolve the issues and required further assistance from other companies to fix the problems satisfactorily. In summary, while some customers have experienced satisfactory service, the overwhelming majority of reviews indicate significant dissatisfaction with Arctic Plumbing & Air due to pricing, service quality, and communication issues. These ongoing issues could deter potential customers and contribute to a negative reputation. Read less