Review and analyze now for company Master Rooter and provide the analysis in the discussed format for the following reviews: '''Prompt and professional. I had a main water line leak that they quickly assessed to be a city issue.
The tech called the city and got that service set up to occur within the hour. I would use this company for plumbing service again.
We recently encountered a serious septic issue and were fortunate to have found Master Rooter. From start to finish, their service was exemplary, and technician Jason deserves special recognition for his expertise and professionalism.
Jason from Master Rooter responded promptly to our call and arrived at our home with a friendly demeanor that immediately put us at ease. He meticulously diagnosed the problem and explained the issue in detail, ensuring we understood every step of the process.
His depth of knowledge was evident as he efficiently resolved the septic tank problem, demonstrating skill and precision throughout. Beyond his technical proficiency, Jason exhibited a genuine concern for our satisfaction and well-being.
He took the time to answer all our questions and provided valuable maintenance tips to prevent future issues. His dedication to customer service was truly commendable.
Sammy did a great job all the way through. Educational, patient, friendly, honest and down to earth.
We received 3 quotes and felt Master Rooter was a safe and affordable choice for the looming slab leak that occurred. After rerouting the leak, Sammy also replaced the pressure regulator valve.
He did a one man job that took about 8 hours and cleaned everything up. The only thing we weren't fond of was the third party drywall repair quote.
I had a meeting that I made known but it didn't stop the "cheap cars salesman" tactics. It seemed he was just going to check for foundation leaks but since there were none, he pushed for other work.
I'd suggest being more informative before having the third party company enter someone's home. It lessons the value of the hard work Master Rooter incorporates.
Called them on a Sunday with garbage disposal that was clogged and created backup down to the guest shower drain. Totally disgusting and smelled like sewage in my entire house.
They came out on their $39 clear drain special with no up selling. Ryan was professional and cleaned up after he was done.
Explained how I need to maintain my garbage disposal drain and what not to do. I had a pin hole copper line \water leak on the plumbing off the new water heater.
Water heater was drained before plumber arrived with the main water off. Master Rooter responded well through Angi on the same day.
The job was simple, to replace 18 inches of original copper with new copper with easy cut points and full access. Because I purchased the parts after their epic fail, they cost me $85 dollars from Lowe's and that included one tool the plumber would not need to purchase.
Here is the story: Plumber showed up exactly when they should have, responsiveness was excellent. I showed him the 18 inches of plumbing to be replaced and he immediately went into an upsell to modify how my water heaters (2 of them) sat on the platform.
Then he tried to tell me the new water heater was leaking because it had water in the pan. Ie...
he was here to fix a leak that made everything wet. When the water was on the spray coming from the pipe was apparent.
Any water in the closet was due to that. After I told him he was not going to re architect my entire water closet, he said he needed to make a call to the office.
Then when done he proceeded to tell me that it would be $850.00 to replace the 18 inches of copper. I sent him packing......
I went to Lowe's and had this fixed in 45 minutes including cleanup. As of this morning the pipe isn't leaking and there is no water present in the closet.
I hate a business that try's to take advantage of people. This company is horrible and I don't recommend them to anyone.
I am older and they tried to pray on the elderly. SAD, WRONG, and This is a warning to be careful of this business.
I'm writing this review almost at midnight on 4th of July. Our toilets backed up and water started to overflow into our showers and bad tub.
We called Master Rooter after calling other several companies and they were the only ones who responded. Luis was our technician and he was very professional and very communicative on the possible issues.
He was able to identify and quickly fix the problem. I highly recommend this company to anyone looking for a reliable and professional plumber.
They clearly have a great company culture. Thank you Luis and Master Rooter We were very pleased with Master Rooter! From their quick response time, professionalism, and constant communication, Alex, Tim, Ryan, and the rest of the crew were wonderful to work with.
They made a bad situation (the whole house needing repiping) manageable and much less stressful than it could have been. We will definitely be using them again and will also be referring them to my real estate clients.
Jason, Donny, Alex, Ryan, Chris, Forrest--they're all awesome. We have hired them for three major projects on two properties and they always do an excellent job.
I highly recommend. To anyone who is thinking of using Master Rooter.
On five occasions the owner Jason promised to fix my blockage and return $2,200 of $2,500 that he overcharged me. After calling Jason six times and talking to his staff he never returned a phone call never kept his word and never did anything to fix my plumbing.
Furthermore Parker and Sons fixed the problem for $3,900 and I've had no problems since. And in writing, Parker and Sons said that Master Rooter did work that was never necessary.
They flooded my laundry room, they cut off my alarm system and they disconnected my washer and dryer and then took three months to fix it. If you want to deal with a company that lies and cheats, in my opinion, use Master Rooter.
My name is Dennis, thank you. Company is a complete rip off.
Company charged me $190 to unclog a toilet a toilet which they didn't even unclog. Tried to come back and say it would be an additional $300 to remove the toilet and try again.
They advertised a $39 price. Which is the only reason I contacted them in the first place.
Best plumber's in town. They came quick and did amazing job.
Price was reasonable compared to the quotes I received from the other companies. So many options for plumbing companies and this is by far the best one.
I will never go to anyone else ever again. DONNY AND RYAN ARE ABSOLUTELY AMAZING! They have helped my family so much and I couldn't thank them enough.
We have a huge plumbing problem and they have made everything easy from day one. Answering our questions at any time of the day and making this entire process easier to understand.
I couldn't ask for a better team than them. I would highly recommend this company over all others.
I have called on these guys again and again and each time they are amazing. I have met and had work preformed by Alex, Dylan, Mike and today, Parker.
Each one of these plumbers have been wonderful fixing my various plumbing issues through the years. Professional, knowledgeable, personable and quick.
Today I met Parker and he immediately assessed the problem and had it fixed so fast! He also gave me a few tips on things I can do around the house to take care of things to avoid future problems. YAY He checked our water pressure and really took his time explaining things to me.
I will never call another plumber. It's Master Rooter only.
i willnvall anyone I have used Master Rooter 4 times now (too bad for me!) and I have to say I have been extremely pleased each time. Today Bobby was out for a toilet issue.
They were able to schedule me same day and came out on time and fixed the issue quickly! Pricing is always fair and their work is top notch. I highly recommend their service! Had a clogged kitchen sink for weeks and the owner(s) wouldn't address the situation and finally said you call a plumber.
Well didn't take me long to call Master Rooter. They were here same day.
Bobby the service technician was awesome. So personable, respectful and knowledgeable.
He's definitely a KEEPER. I can't rave enough.
One of the best contacts we've ever made. Thank you Lord for guiding me to call them.
I put in a request for plumbing bids thru Yelp quotes. My issues were clogged kitchen drain and need new backflow preventer.
Master Rooter was one of many businesses who responded to the request Yelp sends out (I have no control over who Yelp pick). Master Rooter they could come and give me a free estimate.
When the very young redhead kid named Parker showed up (he was masked) he went up on my roof with a snake and started snaking. I thought, it sure doesn't look like his actions up on my roof, after about "free estimate".
So I told Parker it looked like he was already doing the work, when all I wanted was a free estimate. He said something about $39 for drain clearing for first time customers, not for the estimate.
Cos another company wanted to charge me $39 for the estimate, so I got mixed up. I said I didn't know a thing about $39 to clear a drain.
I had another appt with JNR Plumbing (I think he is unlicensed) who quoted me $300 for both replacing the backflow preventer (which other businesses quoted $497 and higher just for that alone) and clearing the drain, and I already gave JNR the job, but he couldn't come till 5 days later. So I said OK go ahead and clear the drain for $39, at least I don't have to not use my kitchen sink for another 5 days.
Well Parker could not clear kitchen drain from the roof, so he had to take apart the U and put the snake in the wall under the kitchen sink. He said my P trap was too low and deep (my neighbor didn't have the right parts, put in an extension).
Parker said he would correct it for $60. Since he had the parts on his truck, I negotiated him down "for my 70th birthday which was last Sunday" to $50 He finally agreed to $50, cos he said "the book" says $150, but he was very reluctant.
Oh, the $39 includes another crew that will come back with a camera to make sure the drain got cleared. No extra charge for the camera, which Parker says is valued at $250 just for the camera visit alone.
The $39 deal is one-time first drain clearing customer only. He cleared my drain.
Parker did research at my house and quoted me $425 to replace the backflow preventer. I was going to give a 4 star review.
But Parker was so professional and showing me how to flush my new water heater, and how I should do it every 6 months for the first 3 years, showing my water pressure was, and needs pressure regulator, and other helpful advice, like what enzyme to use in my drains to prevent clogging, I am giving 1 extra star to 5 stars for Parker. Also getting my drain cleared without having to wait 5 days and probably pay more, is definitely worth the $39.
Parker was very polite. I would hire him for MY business.
Also, Master Rooter came in 1 day, other plumbers told me they were backed up for 2 weeks. My total bill for clearing the kitchen drain, and changing the P trap to a less problematic situation only cost me $89.
Pretty good for a licensed plumber who has to support about 14 trucks. The camera people came on Monday between 12 and 4, but they could not get the camera into the pipe where the clog was because the pipe was too narrowed and deteriorated.
Also the camera crew quoted to replace my backflow preventor, much more than what Parker quoted, like $570. I had it done by P&L Plumbing for $350.
We called with a Coupon for $39 to unclog the drains. After briefly looking at it the technician disappeared for 45 minutes to where my son had to go and look for him.
He spoke to my father-in-law who is the landlord and out of state. He then came back in and finished the job, less than 45 minutes total and then charged close to $800!! I called to ask exactly what they did for that amount of money and time spent.
They sent me an invoice upon request that was super vague and just had two sinks and a tub with a $750 charge. I asked for a manager to call me back to explain and so far have not heard a peep.
Buyer beware!! Total rip off!!! I had what I thought was going to be $1000 plumbing repair. It was a Saturday, and after reading the great yelp reviews for Master Rooter, I called, and they sent Ryan out right away, with no extra charges.
He was professional, efficient, and friendly. The job didn't take long and was $600 less than what I had anticipated.
I will recommend Ryan and ask for him for any future plumbing repairs. Great experience! On time, low cost, no upselling and courteous.
Will use them again. I called at 3:13pm and was told I couldn't get help until the tomorrow, and this place 24 hours?? I read the reviews and I am sorry but it didn't seem like they could help me even though it said 20 minute response time.
False advertisement to me. So sad cause I needed help ASAP.
Excellent customer service! Thank you MR I will recommend this company for any plumbing needs! Worst company ever, they lie through their teeth!! They take advantage of people who are struggling. Please stay away from these people, they twist your words around and scan you.
Today Tim S. Came out and use the camera on my sewer pipes.
He was excellent on explaining what he was doing,showing me the pictures of the pipes and then he came in and snake my toilet and IT WORKS NOW! I still have to replace the sewer pipes because they are bad but aleast this gives me time to save the money. I'M SO HAPPY and I will be calling master plummers when I get the money.
Thank you soo much! I had the pleasure of using this company to address a potential Tankless Water Heater issue. Their service was outstanding from their seamless communication through the service call.
The technician, Ignacio, was knowledgeable, right on time and a really nice guy! I would highly recommend this company and Ignacio in particular. In many, many years of utilizing home service inspection/repair appliance/plumbing companies, they proved to be the best I have ever used...10 out of 10!! I am still totally shocked about the $1,250 price this company quoted me for a small job.
We needed new connections installed for our clothes washer and some pipes moved about 12 inches to make room for shelves. The tech said it was a 3-4 hour job, which seems about right, and somewhere between $50 and $150 in parts.
That math just doesn't add up to me, as I don't think plumbers are worth more than $250 an hour. The next bid I got was less than half.
I can't speak to the work these guys do but I recommend you start your search elsewhere unless money is no object to you. My sink doesn't leak anymore!!! Master P sent the kindest gentleman Dustin to estimate a leaky drain and because he was so polite and considerate I was very happy to schedule him to return and complete the repair.
I will now always choose the Master Plumber for any future jobs that may come up!! Fantastic job and polite and curious people in a time where that is really needed!! THANK YOU!!! I can't say enough good things about Master Rooter, I've used them a few times for small jobs but recently had to have my entire sewer line replaced and they just took SUCH good care of me. Always showing up when they said they would, they worked so hard to get the job done, cleaned every day, communicated with me throughout the whole process.
I don't think you can find better plumbers, I trust them completely they are just so honest and professional. I'm honestly a little sad to see them leave just because I know the rest of the process to put my house back together won't be as wonderful as they were.
Amazing company. Another plumbing company came out to the house and said they could not fix the drain.
Master rooter came same day, was very timely and even sent text updates. Master Rooter has great prices, amazing customer service and does reliable work.
I highly suggest this company, over any other I have used in the past. I will be keeping their information on hand.
Master Rooter,,,, Very Professional,,, Friendly, company,, reasonable ,,,,and very prompt ,,,,Logan Deisler is knowledgeable in all plumbing repairs,,,, This company is very Customer Friendly,,, Call Them,,,, For all your plumbing,,,thank. You,,Logan D.,,,,, Great to have a honest, dependable,,, Plumbing Company,,,, Thank you,,,,,,,,p.s.,,,,,,Tech Eddie N.
was absolutely awesome,,, arrived early am,,done Midday,, service he provided was excellent,,, Service was Great,,,, This is a Very Professional and Customer Friendly Service Plumbing Company,,,, Call Them For All your Plumbing needs ,,,,Great job,,,Master Rooter Our mom's house was built in1961. The drain from kitchen backed up onto the bathtub.
Andrew Marquez came & fixed it! Ran into an issue (old pipes) & has commissioned a camera to see if there are more extensive problems. Very knowledgeable & helpful.
Cleaned up more than I expected! Definitely call these guys. Sad to say this was our first and last experience with this company.
We called because our kitchen drain was plugged and draining Reallllly slow. The tech was due to arrive between 1 and 3 but was late due to an emergency.
No problem. However, when he got there, it felt rushed.
He walked in, looked at the sink and asked if we had insurance. WHAT???!!! WHY was he asking that BEFORE he even Looked at the pipes and clean-out valve???! He then went outside to the cleanout valve where he made a cursory attempt at clearing the blockage and told us we had a pipe with a bend in it and the lines through the whole home (we are in a single-wide mobile) would need to be replaced at a cost of about $4500! He claimed he couldn't clear the pipes with his router, due to the bend.
Never looked at the p-trap or any other solution. Seemed to be in a big hurry.
He scheduled a time the following day, to check the line with a camera (Why? He apparently was able to tell we needed to replace the pipes without even looking at them) Seems like the whole $39 drain cleaning "special" is just an excuse for them to get an estimate of how much they can charge you. On the positive side, the women who answered the phone (especially Danielle :-) ) were Super! Too bad They aren't plumbers.
Sorry to have to write this review, but people should be aware of what they are getting into. We did cancel our follow-up appointment and went with Second Opinion Plumbers - hopefully they are more honest.
Also - Only one of the 2 techs was wearing a mask, so I guess they don't care about safety either. Bobby was able to clear my kitchen sink drain when every other plumber had failed.
Others plumbers wanted to hydrojet the plumbing which would have costed $1k+. This company does things differently by going through the mainline instead of just snaking the sink drain (which isn't going to work for a harder clog).
Great service and even better technician, thanks again Bobby I had a bad experience at first but after working directly with Ry and Jason they helped fix the issue and made things right. I definitely appreciate them coming out and fixing the issue that was left from The technician and will use them as contact if I ever have anymore issues I needed a new plumber ASAP to fix a pinhole leak on a copper line that we found during remediation.
MR picked up the phone even though it was after 5pm. They were able to send Justin out the next day.
He was great, worked quickly and quoted a flat rate that was very fair for the work and the quality. I will definitely use MR again.
I DO NOT RECOMMEND Master Rooter ! I had shopped around with 4 different plumbing companies for some plumbing work I needed done. After careful consideration I chose to go with Master Rooter.
I paid them $1050.00 to hydro jet all my lines to help determine what I needed to have done. The tech left and was supposed to send a quote for the repairs.
For the next 3 weeks I texted the technician a number of times, emailed the office and called the office requesting that the quote be sent over so I could get scheduled for the repairs. 3 and a half weeks later my plumbing issue became urgent and I was forced to call out another company.
After their free camera inspection they were able to verify the repairs that needed to be done and said they saw no evidence that Jetting was even done in the bathroom at all and that the laundry line looked like something had went through but didn't appear to have been jetted. I was able to get a quote from them within 15 minutes of him leaving my house and was able to get the repairs done the very next day.
Master Rooter eventually sent their quote which was $1300 more than what I paid with the new company to fix my bathroom line and $3,900 more to fix my laundry line. Not happy with Master Rooter at all.
The company I ended up using and highly recommend is Gorge Brazil! I can't speak highly enough of their customer service and professionalism. I wish I would have gone with them as my first choice and saved myself $1050! Well it started off fine, they had a plumber out to my house in 2 hours on a Saturday for a plugged drain.
The plumber took a look and recommended to hydro jet the lines because the pipes are old and this is a reoccurring problem. $750 for the small jet and $1300 for the large.
Being desperate to get the water flowing again, we went with the large jet. Another plumber showed up with the jet and was in and out in an hour.
While we where waiting for the other plumber, plumber #1 somehow sold us a $5000 water filtration system. After some pricing and billing issues the owner reached out to me personally and assisted me with a swift resolution.
We are really enjoying our new water filter and the pipes are flowing perfectly. My husband and I were furious at the services their technician performed at our home.
The technician looked like he didn't wanna be there, also like he didn't care, and did the job really fast and over charged us. And let me tell you when I called to complain, Danielle was very RUDE I honestly don't know how she has a job there.
I would never let my employees talk to customers the way she did. I will not recommend or call Master Rooter for any future plumbing services.
Donny and Steven are top-notch and highly responsive. We live in a historic home in downtown Phoenix and plumbing issues are to be expected.
On multiple occasions, these guys have come to the rescue - quickly isolating and eliminating the issues. No one wants to have to call a plumber ever, but Master Rooter has earned our trust and loyalty.
We won't call anyone else. I highly recommend this company.
FYI - Jason (the owner) just responded to this post saying he doesn't have my name in his system?!? Seriously? Jason - look at invoice# 0702. James was the one who came out.
Beware! They'll ask you to write a review to get an advertised deal. Annually, we somehow need a plumber to come out and snake either the kitchen cleanout or the sewer cleanout.
I explained this to the guy on the phone and to the plumber that came out. So, the plumber came out and said he needed to go on the roof even though I explained to him that it never worked before (this happens every year).
Then he said we needed to send a camera through our plumbing lines and that it would cost us $399. I explained to him that we had this done last year, the plumber couldn't find anything wrong, and we didn't need to do it again.
Anyhow, he was adamant about going on the roof and wanted to charge an outrageous amount for it but said he would give me the deal if I wrote a review on Yelp. Needless to say, it didn't work! I told ya so! I paid him $39 and called another plumber.
Low and behold the other company that came out snaked our sewer cleanout and voila, the clog was gone. Even if you have an emergency and they can be there in an hour I highly recommend getting a few quotes before you commit to these guys.
In July of '21, I had Master Rooter in to do a boatload of work. The cost was $3000, which was HIGH (by about 3x), but I had to have the work done, and I could not find another plumber - I was desperate.
The work took about 3x as long as he said it would take, but at least they stuck by the overinflated cost. Almost literally everything they did has had to be re-done, fixed, or at least tweaked.
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