Mike Tilton Quality Plumbing & Heating

Overall, Mike Tilton Quality Plumbing & Heating has garnered a mostly positive reputation based on recent reviews. Customers consistently highlight the following positive aspects:Promptness and Availability: Many reviewers appreciate the quick response time, especially in emergencies, which is often a crucial factor when dealing with plumbing issues. The availability of repairmen who can arrive pr... Read more

Overall, Mike Tilton Quality Plumbing & Heating has garnered a mostly positive reputation based on recent reviews. Customers consistently highlight the following positive aspects:Promptness and Availability: Many reviewers appreciate the quick response time, especially in emergencies, which is often a crucial factor when dealing with plumbing issues. The availability of repairmen who can arrive promptly made a significant positive impact on customers' experiences.Professionalism and Friendliness: Reviewers frequently mention the professionalism and courteous nature of the technicians. Specific names like Randy, Jeremy, Jason, and Cody are recognized for their friendly demeanor, which contributes positively to the customer experience.Quality of Work: Multiple reviews point to the high quality of work performed by the technicians. Customers value not just the outcome, but also that the work was completed efficiently and with minimal disruption to their homes.Transparent Pricing: Several customers express satisfaction with the pricing, noting that they felt the costs were reasonable and that they were not taken advantage of, which is a common concern in service industries, particularly plumbing.Knowledge and Guidance: Reviewers appreciated the technicians' willingness to explain issues and potential solutions, which helps to build trust and understanding between the customer and the service provider. However, there are also a couple of negative aspects mentioned by customers:Overcharging Concerns: A review highlighted a negative experience regarding being overcharged, which can significantly affect customer trust and satisfaction. Such feedback suggests that the company may need to evaluate its pricing structure or communication regarding costs.Communication Problems: The review mentioning a staff member rifling through cabinets and being unprofessional indicates that there might be lapses in communication with customers about what technicians are doing while on site. In conclusion, while the majority of experiences shared by customers about Mike Tilton Quality Plumbing & Heating reflect a strong, customer-oriented business, addressing the few negative experiences will be essential for sustaining and enhancing customer trust and loyalty. Overall, the sentiment surrounding their service remains largely positive. Read less