Long Run Plumbing

The reviews showcase varied experiences with Long Run Plumbing, indicating both strengths and weaknesses in their service.Positive Experiences: A substantial number of reviews commend the employees, particularly Logan and Scott, for their professionalism, efficiency, and the quality of work performed. Customers noted that Long Run Plumbing offered competitive pricing, often coming in lower than ot... Read more

The reviews showcase varied experiences with Long Run Plumbing, indicating both strengths and weaknesses in their service.Positive Experiences: A substantial number of reviews commend the employees, particularly Logan and Scott, for their professionalism, efficiency, and the quality of work performed. Customers noted that Long Run Plumbing offered competitive pricing, often coming in lower than other quotes. The responsiveness and expertise in handling plumbing issues were also mentioned favorably, with customers appreciating not only the completed work but also the helpful advice provided for DIY repairs.Negative Experiences: A prominent theme in the negative feedback revolves around customer service issues, specifically regarding communication and accountability. Several customers expressed dissatisfaction with Scott's demeanor during phone interactions and raised concerns about his professionalism, suggesting hints of unavailability or unpreparedness during service. A specific complaint of a no-show for an appointment significantly impacted customer trust and reliability perceptions.Mixed Feedback on Team Dynamics: While many customers appreciated the work performed, some reviews hinted at unclear roles within the team, with one reviewer observing a staff member who seemed less involved in the actual plumbing work. This raises questions about team efficiency and the dynamics on site, potentially affecting customer satisfaction.Warning Signals: The reviews signal a need for caution regarding accountability; several customers felt they were put in the position of being blamed for complications arising from the service. Issues of damage occurring to property during plumbing work without accountability further tarnished the experience for some customers, urging a more cautious approach for prospective clients. In conclusion, while customers provide positive feedback on cost and quality of labor, significant concerns about punctuality, communication, and responsibility require immediate attention for Long Run Plumbing to enhance its reputation and customer trust. Addressing these problems could lead to a more uniform positive experience among clients. Read less