River City’s Total Maintenance

This contractor has a deeply polarized review history: a cluster of enthusiastic 5-star reviews praising specific technicians (Josh, Bobby, George, Mike) is offset by a substantial number of severe 1-star reviews alleging overcharging, dishonest diagnostics, failed follow-through, and in one case a potentially life-threatening missed defect (cracked heat exchanger). Pricing is the weakest dimensio... Read more

This contractor has a deeply polarized review history: a cluster of enthusiastic 5-star reviews praising specific technicians (Josh, Bobby, George, Mike) is offset by a substantial number of severe 1-star reviews alleging overcharging, dishonest diagnostics, failed follow-through, and in one case a potentially life-threatening missed defect (cracked heat exchanger). Pricing is the weakest dimension, with multiple independent reviewers citing charges far above market rate, undisclosed fees, and in one case a quote nearly $4,300 for a problem that cost $5 to fix. Project completion is also heavily penalized by accounts of abandoned work, unresolved callbacks, wrong equipment installed, permit violations, and a nine-month legal dispute. Professionalism scores are mixed: positive reviews highlight courteous and knowledgeable technicians, while negative reviews describe poor internal communication, unanswered emergency calls, and rude staff. Experience scores reflect genuine skill praised in positive reviews but are dragged down significantly by accounts of dangerous misdiagnosis, incorrect equipment sizing, and shoddy installation work. Read less