Norman

The reviews exhibit a clear dichotomy in customer sentiment regarding Norman's Plumbing & Mechanical. The primary negative feedback centers around punctuality and preparedness, with one reviewer specifically citing a three-hour delay for a scheduled appointment and problems stemming from a lack of appropriate tools. This resulted in a feeling of frustration and an overall negative experience, with... Read more

The reviews exhibit a clear dichotomy in customer sentiment regarding Norman's Plumbing & Mechanical. The primary negative feedback centers around punctuality and preparedness, with one reviewer specifically citing a three-hour delay for a scheduled appointment and problems stemming from a lack of appropriate tools. This resulted in a feeling of frustration and an overall negative experience, with the reviewer feeling that their time was not respected. Conversely, there is a strong positive sentiment in the second review, emphasizing professionalism, cleanliness, and responsiveness from the plumbing team, particularly noting Mr. Norman's follow-up to ensure customer satisfaction. This suggests that while service can occasionally falter, there are elements of their business that customers appreciate, particularly concerning communication and customer service. Common themes emerging from the reviews include a critical call for improved punctuality and organization to prevent future mishaps, while also highlighting the importance of maintaining the positive aspects of customer service that do exist in the company. This duality points to opportunities for the company to enhance overall operations and customer satisfaction through better scheduling and inventory management while continuing to prioritize their customer service initiatives. Read less